Mikro Support Service
We are alongside you with every kind of support you need while using Mikro.
Support coverage- Remote connection and phone support
- Priority line with an annual maintenance agreement
- Version upgrades
- Periodic system health checks
- Recorded and traceable requests
Whoever is using your Mikro
Teams running daily operations in Mikro, with no tolerance for downtime.
Users under pressure at period end who cannot afford to wait in a queue.
Companies with no internal technical team who need a number to call.
Businesses where a problem at one branch must not stop the others.
What support covers
Immediate response
We connect remotely or by phone and address your problem within minutes.
Maintenance agreement
An annual agreement puts your calls in the priority queue and includes scheduled checks.
Version upgrades
New Mikro versions are applied and tested so upgrades do not disrupt your work.
Error diagnosis
Recurring errors are traced to their cause rather than patched over each time.
Tip: Calls from customers with a maintenance agreement go into the priority queue, so waiting times stay short even during period-end peaks.
Live in three steps
Reach us by phone or through the support form; your request is logged.
A specialist connects to your screen and reproduces the problem.
The fix is applied, explained to you, and written into the request history.
A view from a Nimbo integrated solution
Common questions
Which channels is support provided through?
By phone and remote connection. Where the issue requires physical intervention, we come to you.
What does the maintenance agreement provide?
Priority queue placement, scheduled system checks, version upgrade support and an agreed volume of support hours.
Do you support outside business hours?
Extended coverage can be arranged for period-end and inventory periods under the maintenance agreement.
Do you help if the problem is not in Mikro?
If the cause turns out to be the server, network or a workstation, we tell you and can handle it under our IT support service.
Keep exploring
Let us show you how Mikro Support Service works in your business
Let us walk through it together in a short demo — your data, your scenario, your questions answered live.